FAQ's

My skin is really sensitive, can i use Zvara products?

Yes. Zvara products are very gentle and contain no harmful chemicals. All ingredients are natural, organic, plant based ingredients. 

Is Zvara Australian made?

Sure is. Zvara products are handcrafted in small batches, in Australia using Australian Native botanicals. Many of the ingredients are sourced from the Australian outback, Queensland rainforests, and Australian Coastlines.

Are Zvara products Vegan friendly? 

Our products are 100% Vegan, with no animal bi-products being used in any of our formulations. 

Do Zvara test their products on animals?

Zvara is 100% Cruelty free. Under no circumstances do we perform animal testing or even condone this kind of barbaric and outdated practice.

Is the packaging Zvara uses recyclable?

Sure is. From our recyclable glass jars, to the packing peanuts, even the postpack we send you Zvara goodies in are a specially designed biodegradable envelope. 

How long do Zvara products last for?

Zvara products have a shelf life of 12 - 18 months. This is shorter than some non natural skincare brands that use nasty Parabens to prolong shelf life.

As indicated on all packaging, and using the international open jar icon, the product should be discarded 6 months after opening.

How do I identify when the batch was made?

We have a small sticker on the base of our products the show the manufacture date (for example -  ZBN010719 would translate to Zvara Batch Number 1st July 2019. 

Does Zvara use micro beads in their formulations?

No. Micro beads (small plastic balls usually used for exfoliation) are extremely harmful to the environment and have damaging effects on marine life and human health. We use only natural exfoliates to remove dead skin cells. 

Are Zvara products safe to use whilst pregnant?

All of our products should be safe to use, but we do recommend that you consult your physician to be sure these products align with your pregnancy plan.

How do i know who much to use?

Great question. Whilst you are welcome to use as you wish, here is an effective little guide on how much to use;

  • Moisturisers = 10 cent piece 
  • Serums = up to 6 drops
  • Toning Mist = 2 - 3 pump sprays
  • Masks = 50 cent piece
  • Exfoliants = 20 cent piece 
  • Blemish & Spot Elimination formula = a few drops as required

And how often should these products be use?

Individual skin routines vary, however no matter how much you skimp on your skin care routine, we suggest you should always wash your face at least once a day (morning is best) using a good cleanser such as our Ancient Herbs Cream Cleanser. Those with oily or combination skin may benefit from twice daily washes (morning and night) while drier skin may be fine with just a nightly wash.

Serums, Toning mist & moisturisers can be used morning & night, Exfoliating masks & gel masks once a week, whilst our Rosehip Cream Exfoliant can be used 2-3 times a week due to its gentle properties.

Blemish & Spot Elimination Remover can be used as required.

Which forms of payment are accepted?

We accept PayPal, VISA, MasterCard, AMEX, Direct Transfer, Shopify Pay, Apple Pay, Google Pay and we are working on After Pay too.

Are Zvara products available in store?

No. Zvara products are only available online.

Does Zvara have samples of their products?

Unfortunately, samples sizes have a very high manufacturing cost so we don't provide samples. 

What is the Zvara Good Vibes program?

We are super proud of this program. Each time you purchase a Zvara Product, a proportion of the purchase goes towards one of our favourite charites such as The Nature Conservancy Australia, Four Paws Australia or Animals Australia.

What happens if my product is damaged?

See our Returns & Refunds Policy